How to cancel an order on Etsy, the online marketplace for handmade and vintage items

GettyImages 1207503767 — Etsy is an online marketplace that offers handmade and vintage goods from independent sellers.
Igor Golovniov/SOPA Images/LightRocket/Getty Images

To cancel an order on Etsy, you must contact the seller or shop you purchased the item from directly.
Make sure to check the shop's policies regarding returns, exchanges, or cancellations before placing an order.
Cancellation requests are at the discretion of the seller and not guaranteed.
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Etsy is a popular e-commerce website where customers can find handmade gifts, craft supplies, and vintage items from independent sellers. Items are often customizable and made to order, lending a personal touch to any gift, and purchases benefit small businesses.

Before making a purchase, it's important to note the seller's policies - particularly when it comes to returns and exchanges. Some shops don't accept returns, exchanges, or cancellations, while others do. When it comes to canceling an order, you need to contact the seller directly.

How to cancel an order on Etsy with an account

Etsy notes that accepting a cancellation request is at the discretion of the individual seller. Following the steps below starts the cancellation process, but it's up to the seller to actually cancel your order.

1. Go to etsy.com. Click "Sign in" at the top-right corner. Sign in.